Refund policy

Return and Refund Policy

We want you to feel confident ordering from TheConsciousOne. We accept refund requests for damaged, defective, incorrect items, and sizing issues under the terms below.

How to request help
Email info.theconsciousnetwork@gmail.com within 30 days of delivery with your order number and a description of the issue. For damaged, defective, or incorrect items, please include clear photos when possible.

Damaged, defective, or incorrect items
If your order arrives damaged, has a manufacturing defect, or differs from what you ordered, we will offer a refund or replacement after reviewing the issue. You will not be responsible for return shipping for these issues. Please contact us before sending anything back; a return may not be necessary.

Wrong size or fit
If the size you ordered does not fit, you may request a return within 30 days of delivery. Items must be unworn, unwashed, and in their original condition; trying an item on to check its fit is permitted.

For customer-selected sizing issues, customers pay return shipping. Once the returned item has been inspected and accepted, we will refund its purchase price. Original shipping charges are not refundable for these voluntary sizing returns.

If we sent a different size from the one ordered, we will treat it as an incorrect item and cover the resolution.

Change of mind
We do not offer voluntary returns solely for a change of mind. This does not affect cancellation or return rights required by applicable law.

European Union cancellation rights
Where applicable, EU customers may cancel an online purchase within 14 days of receiving their goods without giving a reason. Contact us to exercise this right and receive return instructions. Customers generally pay return shipping for cancellation returns. Applicable exceptions for genuinely personalized goods may apply.

Refunds and return deadlines under statutory cancellation rights will follow applicable law.

Refunds
Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the funds.

Review of requests
We may request reasonable information to verify an order or reported issue. Fraudulent claims may be declined, without limiting legitimate consumer rights.

Your legal rights
This policy does not limit mandatory consumer rights, including rights relating to faulty or misdescribed goods. The 30-day request period applies to our voluntary policy and does not shorten any longer period provided by law.